A casino faced with manually driven processes expected to leverage their Microsoft investments more strategically. With a goal of process automation, PSG consolidated legacy gaming systems and delivered them in a ready to consume format for executive management. Our business analysis process incorporated fundamental workflow automation that transformed the IT organizations service to their customer base, insuring efficiency and scalability.
Policy changes at the State made visible a need to collaborate across county to audit the State's welfare payment processing. Engaged by a local welfare fraud department, PSG modernized the welfare reporting and auditing process by leveraging cloud services to integrate multiple counties which supported the dual payment reduction initiative throughout the county. Our integrated analysis methodology incorporated multiple levels of agencies to promote collaboration across business units. Enabling better use of state social services funds and a process to recapture funds delivered in error.